COVID-19 (Coronavirus)

Date Posted:1 May 2020 


The COVID-19 crisis has lead to a lot more people shopping online. This is causing delays in every aspect, from us getting stock through to the processing of orders. Australia Post is being inundated with extra parcels which is causing delays in delivery times. Please bear with us during this unprecedented time.

We have put together a list our most frequently asked questions below.


When will my order be dispatched?

We are doing our best to process all orders as quickly as possible, however due to the massive increase in orders please allow 3-5 business days for your order to be dispatched. Please do not send enquiries asking when your order will be dispatched, it does not make it happen any quicker. As always, an email will be sent once your order has been dispatched.


When will my order arrive?

Due to the sudden increase of online shopping, Australia Post are running behind, please allow extra time for the delivery of your order. You can check Australia Post's website for more information by clicking here.


Is Express Post available?

Yes, if you need to receive your order more quickly Express Post is still available. Please note that choosing express post does not give your order priority over other orders, it is the shipping method only, not a priority dispatch service.


Are all products still available?

We are facing big delays with our stock deliveries. It is taking our suppliers a lot longer to dispatch orders and what used to arrive overnight is now taking a week. We are doing our best to keep everything in stock. If something you've ordered is not currently available we may hold your order for an extra day or two if it's due to arrive soon, or if it's not going to be available for a while, we'll either create a backorder or issue an account credit.


How can I contact you?

If you do have an enquiry, please use the contact us form and we will get back to you as quickly as possible. Please note that due to the increased number of orders and customers, our response time will be a lot slower than usual.


Thank you for your understanding during this difficult time. We hope you and your family are safe & well.

Thank you for choosing Wax&Wicks.

 


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